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Click on a heading below for more information. 

MHRA Information & safety alerts

The Central Alerting System (CAS) is a web-based cascading system for issuing patient safety alerts, important public health messages and other safety critical information and guidance to the NHS and others, including independent providers of health and social care.  Alerts available on the CAS website include safety alerts, CMO messages, drug alerts, Dear Doctor letters and Medical Device Alerts.

The MHRA (Medicines and Healthcare Products Regulatory Agency) also sends alerts. Contractors can sign up to receive information direct to their email in-boxes.

MHRA’s alerts and recalls for drugs and medical devices  |  Drug Safety Update (a monthly newsletter for healthcare professionals  |  MHRA’s new publications, statistics, consultations and announcements.

For more information

Manage your service (MYS)

The ‘Manage your service’ (MYS) portal aims to reduce the administrative burden on community pharmacies by providing one portal to complete reimbursement and remuneration tasks and it’s going to be the only way contractors can claim for certain services

Pharmacies need to sign-up to use the portal. by completing an access authorisation form

For more information 

MDS/MCA

Your LPCs and the LMC have developed local guidance for contractors and general practitioners on this subject. Here is the document and a statement from your LPC  to help you as required during Covid-19 pandemic.  

  • Briefing note MDS (LPCs Mar 2020)
  • Appendix 1
  • Statement from the LPCs about Blister packs/MDS/ Dossette boxes.  28 April 2020:
    • Some pharmacies are stopping the issue of Blister Packs, as they need to prioritise their time/make capacity in the team. This is not a blanket “ban”, but availability is being preserved for the most vulnerable who need them most, and after a robust assessment of patient need by the community pharmacist.  It is the discretion of the community pharmacist to decide if they can support requests for blister packs, taking into account Equality Act 2010 requirements.
    • There is no funding from the NHS for community pharmacies to support the general use of medicines compartment aids (MCA). Consequently community pharmacies cannot be compelled to provide medicines in this way.

For more information

Email lpc@communitypharmacyss.co.uk


Media enquiries

There is a very high level of media interest about pharmacy locally and nationally.

If you are contacted by the media you, of course, have full authority to comment, but be sure to consult your organisational policy first!

However, you might prefer to refer them on to the LPC (local pharmaceutical committee) or contact us to help you decide on a course of action and agree a statement.

Contact communications and engagement lead  sandralamont@communitypharmacyss.co.uk or call 07483 430420


For more information 


Monthly deadline tracker

On, or around the 1st of every moth your LPCs send a deadline tracker to help you keep on top of key and contractual deadlines.


For more information


NHS Business Services Authority

The NHS Business Services Authority is an executive non-departmental public body, sponsored by the Department of Health and Social Care. It provides central services to NHS bodies, patients and the public, such as managing the NHS pension scheme, issuing European Health Insurance Cards (EHIC), and administering payments to pharmacists and dentists.

Dispensing Contractors – information  |  Drug Tariff  |  Prescribing & dispensing  |  Submitting prescriptions  |   Payments & pricing  |  Serious shortage protocols (SSPs)  |   Hints, tips & webinars  |  Pharmacies, GP practices and appliance contractors news


For more information


NHS England and NHS Improvement – South East Region (Surrey, Sussex and Kent)

Pharmacy contract managers: Mike Headley and Amanda Marshall

For all enquires please email: england.southeastcommunitypharmacy@nhs.net

NHS England and NHS Improvement – South East

York House

18-20 Massetts Road

Horley, Surrey

RH6 7DE

For more information

NHS website (formerly NHS choices)

The NHS website  is the primary public facing website of the NHS.  Its pages include directories of local health services (a Directory of Services), information on a wide range of conditions and treatments and accessible public health information. The site also provides comparative data about healthcare providers, to help people make informed choices about their healthcare and allows patients to provide online feedback on services.

NHS community pharmacy contractors are responsible for keeping their information on this site up-to-date.

For more information

NHS mail (NHS.net)

NHSmail is a centrally funded and managed secure email and communications service which is approved by the NHS for exchanging patient data.

Read more: Guide for Pharmacies (NHSmail-March-2017-1)  |  About NHSmail  |  Start using NHSmail  |  Security  |  Guidance for sending secure email (including to patients)  |  Related pages 

For more information

    • Pharmacy helpdesk:  pharmacyadmin@nhs.net should be your first point of contact for help with your account, such as unlocking your account or a password reset.
    • NHSmail helpdesk: For all other queries regarding NHSmail, the national NHSmail helpdesk is available 24 hours a day, 365 days a year on 0333 200 1133, or via email at helpdesk@nhs.net.
    • NHS mail and PQS (pharmacy quality scheme 2019+)
    • Contact us at lpc@communitypharmacyss.co.uk

NSAIDs, particularly Ibuprofen, in regard to COVID19

There’s been a lot of confusion and concerns around the use of non-steroidal anti-inflammatory drugs (NSAIDs), particularly Ibuprofen, in regards to COVID -19 in the media.

To help clarify this for pharmacists NHS England have issued an official letter highlighting their advice.

Anti-inflammatory medicines – message for all clinical staff CMO_2020_010

Information posted 18 March 2020

For more information

    • Contact lpc@communitypharmacyss.co.uk

Newsletter (news relevant to Surrey and Sussex)

Every two weeks we compile and distribute a round-up of news and updates to help pharmacy owners and managers in Surrey and Sussex keep up to date with their LPCs and their wider network of professional acquaintances, colleagues and local commissioners.

This is additional to nationally significant news and information distributed by PSNC

For more information

Opening hours

NHS England is responsible for administering opening hours for pharmacies, which is handled locally by its regional offices.

For more information 

Pharmaceutical needs assessment (PNA)

Every Health and Wellbeing Board (HWB) in England has had a statutory responsibility to publish and keep up to date a statement of the need for pharmaceutical services of the population within its area. This is referred to as a Pharmaceutical Needs Assessment (PNA).

East Sussex  PNA (The document can be accessed via this link, under the “All ages” section) |  Brighton and Hove PNA  |  West Sussex PNA  |  Surrey PNA

For more information 


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