Click on a heading below for more information. 

Face masks (COVID-19: latest guidance: 14 June 2020)

In primary care settings there are two relevant pieces of advice that should be followed. 

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FAX machines

This briefing for contractors in Surrey & Sussex will help you prepare for the total phase-out of fax machines before April 2020.

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Feedback or complain (about us or one of our LPCs)

Sometimes things can go wrong, or we (Community Pharmacy Surrey and Sussex) fail to meet someone’s expectations of us. If you are unhappy with the service(s) or support provided by us or your LPC, it is important to let us know so we can improve.

Giving us feedback, or making a complaint are the two ways to tell us what you think. Read more

More information

Flu – national service / PGD

PSNC has a flu-hub where you can find everything you need for the flu season. These pages are updated when the season is underway. If you read these pages outside of the flu season you must check that any official documents are for the current year and season.  Go to PSNC’s flu-hub

For more information 

Flu Training

This year the LPC has decided not to offer any local LPC flu training because of the number of providers now in the market providing training (online and some face to face in our region). Contractors and pharmacists should also read the following statement issued by NHS England and Public Health England (PHE) regarding training for this year:

As at 1 September 2020, anyone who is due to undertake annual online refresher training, but has done so within the previous 18 months, does not have to do the training again for the 2020/21 season (although they may do so if they wish).  However, they must ensure that they are familiar with the various documents to support the season, including choice of vaccine and contents of the annual flu letter

Also note the PHE intend to update the HEE flu e-learning programme (available to all, free of charge at https://www.e-lfh.org.uk/programmes/flu-immunisation/) for the 2020/21 flu season. Those pharmacists who previously received immunisation training/had a role in immunisation in the past can undertake the assessment session before they undertake the whole knowledge session to see if there are gaps in their knowledge where they feel less confident. For those with some familiarity with immunisation, reading through the knowledge sessions should be relatively quick.

If it this is your first flu vaccinations season, you will need to find a training provider. The PSNC website lists a summary of the them – see http://psnc.org.uk/services-commissioning/advanced-services/flu-vaccination-service/flu-vaccination-training/  Scroll right down to training providers and expand the section, where you will find over 15 providers 

For more information 

Formularies across Surrey and Sussex

Surrey has one formulary, whilst Sussex currently has four.  The purpose of the formulary is to ensure prescribing is evidence based and cost effective.

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Forged / fraudulent prescriptions

This document from NHS England will help you to spot a forged or fraudulent prescription. See side 1 for what to look for and side 2 for what to do if you are presented with a forged or fraudulent prescription

For more information 


Reports of fraud are increasing as fraudsters have been very quick to create fraud schemes during Covid-19 and adapt or resurrect well-known scams to target citizens and businesses 

We have been alterted to a number of fake letters on NHS and DHSC letterheads that have been sent to pharmacies:

Please be vigilant; take a moment to stop and think before parting with information that could keep your business or patients safe. Challenge: Could it be fake? It’s ok to reject, refuse or challenge any requests.

If you receive anything suspicious, or are contacted by someone in suspicious circumstances, please report the matter to the police or to Action Fraud 

Suspicions of fraud against the NHS can also be reported anonymously and confidentially online here or by phoning the 24-hour fraud and corruption reporting line on: 0800 028 4060.

For local NHS support please contact a member of the NHS England & Improvement South Counter Fraud Team

    • Barry.hards@nhs.net
    • steffanwilkinson@nhs.net
    • sandra.bell5@nhs.net
    • Lorraine.bennett@nhs.net


Freedom to Speak-Up Guardian

In November 2016, NHS England published Freedom to speak up in Primary Care – guidance to primary care providers on supporting whistleblowing in the NHS.  It requires each contractor to name an individual as the ‘Freedom to Speak Up Guardian’ who can ensure that policies are in place and that staff know who to contact if they have a concern; this person must be independent of management within the pharmacy and not be the direct employer.

To support contactors across Surrey and Sussex, Julia Powell, our  chief executive officer, has agreed to be the Freedom to Speak up Guardian for independent contractors in the area if they wish. The role will include:

1. At their request, providing independent and impartial advice to the contractor’s staff on potential whistleblowing issues such as:

    • Poor clinical practice or other malpractice which may harm patients.
    • Failure to safeguard patients.
    • Maladministration of medications or dispensing errors.
    • Untrained or poorly trained staff.
    • Lack of policies creating a risk of harm.
      (noting that the first line of advice should be within the contractor)

2.  Access and authority to speak to anybody within the contractor’s organisation; and,
3.  Authority to report a concern externally, if required in accordance with professional standards.

Procedure for contractors wishing to nominate our chief executive officer as their Freedom to Speak up Guardian

    • Please download this Freedom to Speak Up Guardian form and complete the section highlighted in yellow.
    • Print two copies, sign as the contractor and send to CPSS with a copy of your whistleblowing policy.
    • We will then confirm back in writing with a copy of the agreement that this is now in place for your pharmacy.

For more information

Free training

The Pharmacy Integration Fund (PhIF) was set up in October 2016 to drive the greater use of pharmacists and pharmacy technicians in new, integrated local care models and is currently providing support to the following workstreams:

For more information 


The General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018 came into force on 25th May 2018. This represented an overhaul of data protection legislation and all organisations, including community pharmacy businesses, must take steps to ensure that they comply.

PSNC, with other stakeholders, has developed a range of guidance and resources to help pharmacy contractors to comply with the new legislation. Read GDPR guidance documents

For more information 

GPhC inspections

Pharmacy owners and superintendent pharmacists are accountable for the outcomes of their inspection, so should ensure everyone in their teams is always suitably prepared to host a General Pharmaceutical Council (GPhC) inspection, including collecting evidence for inspection, continually renewing their evidence, and taking part in training.

The GPhC’s inspection report website is where you can find Pharmacy Inspection Reports. A searchable ‘knowledge hub’ has anonymised examples of excellent, good and poor practice.

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Health promotion campaigns

An important part of the community pharmacy contractual framework is that pharmacies participate in public health campaigns specified by NHS England every year. Read more 

For more information 

Incidents - patient safety incident reporting

Recording and reporting patient safety incidents has been a requirement under the CPCF since 2005 and a framework is in place to facilitate this. 

For more information 


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