Click on a heading below for more information. 

Face masks (COVID-19: latest guidance: 14 June 2020)

In primary care settings there are two relevant pieces of advice that should be followed. 

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FAX machines

This briefing for contractors in Surrey & Sussex will help you prepare for the total phase-out of fax machines before April 2020.

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Feedback or complain (about us or one of our LPCs)

Sometimes things can go wrong, or we (Community Pharmacy Surrey and Sussex) fail to meet someone’s expectations of us. If you are unhappy with the service(s) or support provided by us or your LPC, it is important to let us know so we can improve.

Giving us feedback, or making a complaint are the two ways to tell us what you think. Read more

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Flu – national service / PGD

PSNC has a flu-hub where you can find everything you need for the flu season. These pages are updated when the season is underway. If you read these pages outside of the flu season you must check that any official documents are for the current year and season.  Go to PSNC’s flu-hub

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Forged / fraudulent prescriptions

This document from NHS England will help you to spot a forged or fraudulent prescription. See side 1 for what to look for and side 2 for what to do if you are presented with a forged or fraudulent prescription

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Reports of fraud are increasing as fraudsters have been very quick to create fraud schemes during Covid-19 and adapt or resurrect well-known scams to target citizens and businesses 

We have been alterted to a number of fake letters on NHS and DHSC letterheads that have been sent to pharmacies:

Please be vigilant; take a moment to stop and think before parting with information that could keep your business or patients safe. Challenge: Could it be fake? It’s ok to reject, refuse or challenge any requests.

If you receive anything suspicious, or are contacted by someone in suspicious circumstances, please report the matter to the police or to Action Fraud 

Suspicions of fraud against the NHS can also be reported anonymously and confidentially online here or by phoning the 24-hour fraud and corruption reporting line on: 0800 028 4060.

For local NHS support please contact a member of the NHS England & Improvement South Counter Fraud Team

    • Barry.hards@nhs.net
    • steffanwilkinson@nhs.net
    • sandra.bell5@nhs.net
    • Lorraine.bennett@nhs.net


Free training

The Pharmacy Integration Fund (PhIF) was set up in October 2016 to drive the greater use of pharmacists and pharmacy technicians in new, integrated local care models and is currently providing support to the following workstreams:

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The General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018 came into force on 25th May 2018. This represented an overhaul of data protection legislation and all organisations, including community pharmacy businesses, must take steps to ensure that they comply.

PSNC, with other stakeholders, has developed a range of guidance and resources to help pharmacy contractors to comply with the new legislation. Read GDPR guidance documents

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GPhC inspections

Pharmacy owners and superintendent pharmacists are accountable for the outcomes of their inspection, so should ensure everyone in their teams is always suitably prepared to host a General Pharmaceutical Council (GPhC) inspection, including collecting evidence for inspection, continually renewing their evidence, and taking part in training.

The GPhC’s inspection report website is where you can find Pharmacy Inspection Reports. A searchable ‘knowledge hub’ has anonymised examples of excellent, good and poor practice.

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Health checks

This entry is under construction 

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Incidents - patient safety incident reporting

Recording and reporting patient safety incidents has been a requirement under the CPCF since 2005 and a framework is in place to facilitate this. 

For more information 


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