Pandemic Delivery Service restarts for patients in Tier 4

Pandemic Delivery Service restarts for patients in Tier 4

December 22, 2020

Following the Government’s announcement of the national lockdown and advice for all Clinically Extremely Vulnerable (CEV) patients to recommence shielding, the Community Pharmacy Home Delivery Service and the Dispensing Doctor Home Delivery Service has been commissioned for ALL clinically extremely vulnerable (CEV) patients living in England.

Effective dates are  5 January 2021 to 21 February 2021 (inclusive) 

This announcement supersedes the announcements made in December (below) for this service provision to Tier 4 areas.

(Update posted January 2021)


People who are clinically extremely vulnerable, living in Tier 4, are being advised by the Government not to go to a pharmacy, and as a consequence of this new advice, the Secretary of State for Health and Social Care has decided to restart the Pandemic Delivery Service from 21st December 2020 until 18th January 2021.

In Sussex and Surrey the service only applies to clinically extremely vulnerable (CEV) patients living in one of the following Tier 4 areas:

  • Surrey: excluding Waverley
  • Sussex: Hastings and Rother

From 26th December 2020 until 18th January 2021 further areas have been added

  • Surrey: Waverley
  • Sussex: Brighton and Hove; West Sussex (Adur; Arun; Chichester; Crawley; Horsham; Mid Sussex; Worthing); East Sussex (Eastbourne; Lewes; Wealden)
Pharmacy teams located within these areas are likely to already provide services to eligible patients on a regular basis.Patients are reminded that:

  • Only community pharmacies whose premises are located in the lockdown areas will provide the Community Pharmacy Home Delivery Service.
  • Only patients on the government’s shielded list living in one of the Tier 4 areas are eligible for this service.

In advance of a list of postcodes in Tier 4 being published, information of whether pharmacies or CEV patients are within Tier 4 can be found on the Government postcode checker website.

It remains the case that where possible a friend, relative, carer or volunteer should be asked to collect medicines. Here is information to help them people collecting medicines for others

The NHS Volunteer Responders Programme remains active and all previously shielding and/or otherwise vulnerable patients can access this support by calling 0808 196 3646. Pharmacy teams are being asked to pass this number on to their patients who could benefit from this support.


More information




More Latest News >

New chief executive appointed

We’re pleased to announce the appointment of Julia Powell as the new chief executive of Community Pharmacy Surrey & Sussex....