How to get an NHS Mail ( ‘shared account’ and Guidance on how to use NHS mail

IMPORTANT:  If your pharmacy has applied for a shared NHSmail account, but have not yet got one, you MUST ACT NOW  to ensure you have one and are using it in time for the November review point of the Quality Payments Scheme. Having applied for an account will NO LONGER meet the gateway criterion at the November review point.

Some pharmacies/multiples will arrange for this to be done centrally, please check with your company managers/head office to find out the company procedure for your pharmacy.

On the 24th  November Quality    Payment review point:  Pharmacy staff at the pharmacy MUST be able to send and receive NHS mail.  Either:  by a pharmacy premises shared (preferred option) NHS mail account (SEE BELOW) or an individual NHS Mail account that has not expired – in the name of a regular member of staff.  (YOU SHOULD STILL OBTAIN A PHARMACY PREMISES SHARED NHS MAIL ACCOUNT FOR INFORMATION GOVERNANCE PURPOSES)

Help to get Shared NHS Mail flowchart


YOU MUST MAKE SURE THAT YOU ARE USING IT TO DEMONSTRATE YOU CAN SEND AND RECEIVE EMAILS THROUGH IT.  This is essential to pass this Quality Payment Scheme gateway criteria in November.

What should I do – where can I get help?

You should have received an email from NHS Digital in the last few weeks, which explains how to get your account set up. The email asks you to complete the process for setting up a shared NHSmail account by providing some information on the NHSmail registration portal. This will include the creation of up to three personal accounts which will be used to access the shared account. Once you have completed your registration using the portal, you will be sent login details for the accounts so that you can activate them.

The portal can also be used by pharmacy contractors who have not previously applied for an account.

During the registration process, if you are unable to locate your pharmacy within the portal, or for ANY OTHER ISSUES please contact: and they will support you through the process

This PSNC Briefing explains how to complete the NHSmail registration process via the online NHSmail registration portal and how to activate your new NHSmail account.

PSNC Briefing 058.17 How to complete the NHSmail registration process

Further details about NHSmail and FAQ can be found at:

Guidance for Community Pharmacies and Locums – using NHS mail:

Guide+for+Pharmacies NHSmail March 2017 (1)

This includes; how to log in to your account; how to send and receive emails; how to register for NHS mail; how to access a shared mailbox; what to do if your name changes; what to do if you are moving to another community pharmacy; help available to users; what to do if you forget your password; what to do if you are locked out of your account.

Shared Mailbox Owner Role (How to link an individual NHSmail account to the Shared NHS Mail Account)

Each pharmacy will have a nominated Shared Mailbox Owner. The Shared Mailbox Owner is
responsible for controlling the access to the shared mailbox for the pharmacy.

The Shared Mailbox Owner will have additional access rights to control all user permissions
within the mailbox and add and remove users.  e.g link in another pharmacist via their NHS mail account when the regular pharmacist is on holiday.

Further information how to do this can be found in the Delegated and
Shared mailbox Quick Reference Guide here.

Password Reset/Change:


New email addresses





Password reset/change



NHSmail Training and Guidance


Additional help for existing accounts


New email accounts are now being registered using the Pharmacy Portal as part of a national process and details are set out in the guidance available at in the section ‘Registering community pharmacies and pharmacists’.

If you require any additional support related to creating your account please contact

To learn how to perform self-service password reset and change your password, please go through the link below for more guidance on using the NHS portal:


Pages are available at via the ‘tools’ icon (spanner/screwdriver) when logged into your account.


The NHSmail helpdesk is available 24 hours a day, 7 days a week on 0333 200 1133 or