Amending Your Details on NHS Choices


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Quality Payments Gateway requirement to UPDATE NHS CHOICES – ACTION NEEDED

Community pharmacy contractors MUST edit or validate the three sections of their pharmacy’s NHS Choices profile to meet the gateway criterion for the June 2018 review point of the Quality Payments Scheme. Contractors must validate their profile even if their NHS Choices profile is correct otherwise they will not meet the gateway criterion and will therefore not be entitled to claim for a Quality Payment

Where Bank Holiday opening hours have not been added, NHS Choices will default to normal opening hours. Failure to add Bank Holiday opening hours to the pharmacy profile will result in non-compliance with the gateway criteria FOR QUALITY PAYMENTS and ZERO quality payments!!!

More information available about how to do this NOW  here

Some pharmacies/multiples will be handling this centrally, please check with your managers/head office to find out the company procedure for your pharmacy.

Contractors must edit or validate:

  • their opening hours, including for the following Bank Holidays:
Monday 7 May 2018 Early May Bank Holiday
Monday 28 May 2018 Spring Bank Holiday
Monday 27 August 2018 Summer Bank Holiday
Tuesday 25 December 2018 Christmas Day
Wednesday 26 December 2018 Boxing Day
Tuesday 1 January 2019 New Year’s Day
  • the facilities the pharmacy provides e.g. consultation room, parking etc; and
  • the services the pharmacy provides e.g. Medicines Use Reviews (MURs), New Medicine Service (NMS), etc.

A User Guide for contractors to guide them through the process of updating or editing their NHS Choices profile to support the Quality Payments Scheme is available on the NHS Choices website.

 

“previous quality payment critera prior to 18/4/18 – this section is provided for reference only, pharmacies should ensure the section on services is updated to reflect current contracted provision”

Some pharmacies/multiples will arrange for this to be done centrally, please to liaise with company managers/head office to find out the company procedure for your pharmacy.

Contractors are required to edit or validate their NHS Choices profile between 00:00 on 11th September 2017 and 11:59pm on 24th November 2017 to meet the gateway criterion. Contractors are reminded that they must edit or validate the three sections of their NHS Choices profile to meet the gateway criterion:

  • their opening hours;
  • the facilities the pharmacy provides e.g. consulting room, parking etc; and
  • the services the pharmacy provides e.g. Medicines Use Reviews (MURs), New Medicine Service (NMS), etc

All three sections will need to have been edited or validated for the contractor to meet the NHS Choices gateway criterion, which is a requirement, to be eligible to then claim for a Quality Payment based on the quality criteria they meet. Even if all three sections are correct, contractors will still need to log into their profile and validate this information during the above time period.

Contractors who plan to declare to the NHS Business Services Authority that they are offering either MURs or NMS or both services under the Advanced Service gateway criterion must also ensure that the service is visible on their NHS Choices profile. 

Even if contractors have recently edited or validated their NHS Choices profiles, they will need to do this again, within the above time period, to ensure they meet the gateway criterion.

A User Guide for contractors to guide them through the process of updating or editing their NHS Choices profile to support the Quality Payments Scheme is available on the NHS Choices website.

Contractors that have previously requested editing rights but have forgotten their password or for contractors that do not currently have editing rights, further information can be found on the PSNC website.

Distance selling pharmacies

Since distance selling pharmacies (DSPs) do not, currently, have full NHS Choices entries, DSP contractors should refer to PSNC Briefing 065/17: Quality Payments – Process for distance selling pharmacies to meet the NHS Choices gateway criterion for the November 2017 review point which details the process DSP contractors will need to follow.

 

FAQs

Q I have viewed my NHS Choices profile and my opening times, the facilities the pharmacy provides and the services the pharmacy provides are all correct. Do I therefore meet the gateway criterion?
No. To meet the gateway criterion, contractors need to have logged in to their NHS Choices profile and either have edited or validated the opening times, the facilities the pharmacy provides and the services the pharmacy provides during the required time period.

Contractors must validate their profile even if their NHS Choices profile is correct otherwise they will not meet the gateway criterion and will therefore not be entitled to claim for a Quality Payment.

  1. The NHS England guidance states that I need to edit or validate my opening times, the facilities the pharmacy provides and the services the pharmacy provides on my NHS Choices profile. What if I don’t edit or validate all three parts of the NHS Choices profile?
    The NHS England guidance clearly states that all three parts of the NHS Choices profile need to be edited or validated to meet the quality criterion (the opening times, the facilities the pharmacy provides and the services the pharmacy provides) during the required time period. Therefore, if all three sections are not edited or validated, contractors will not meet the requirements of the gateway criterion and will not be entitled to claim for a Quality Payment.
  2. I edited and validated my NHS Choices profile a few days before 11th September as I received a letter from the NHS Business Services Authority advising me that I had not updated all three sections of my NHS Choices profile for the April review point of the Quality Payments Scheme. Do I need to edit or validate the three sections again?
    Yes. In order to meet the gateway criterion for the November review point you must edit or validate the information again between 00:00 on 11th September 2017 and 11:59pm on 24th November 2017. If you do not edit or validate your NHS Choices profile during this period, you will not meet the gateway criterion.

Even if the information is correct on your NHS Choices profile, you will need to log into your profile and validate the information in the three sections.